Support
Frequently Asked Questions
How do I create an account?
Download the Lōkahi app and tap "Sign Up" on the welcome screen. You can register using your email address or sign in with Google or Apple.
How do I book an event?
Browse events in the app, select the event you're interested in, and tap "Book Now". Follow the prompts to complete your booking and payment.
Can I cancel my booking?
Yes, you can cancel your booking from the "My Events" section. Please note that refund policies vary by event and are set by the event organizer.
How do I become an event organizer?
In the app, go to your profile and select "Become an Organizer". You'll need to provide some additional information and agree to our organizer terms.
What payment methods are accepted?
We accept credit cards, debit cards, Apple Pay, and Google Pay for event bookings.
How do I access my tickets?
Your tickets are available in the "My Events" section of the app. You can show the QR code at the event for check-in.
I'm having technical issues with the app
Try closing and reopening the app, or check if there's an update available. If the problem persists, please contact us using the information below.
Contact Support
Can't find the answer you're looking for? We're here to help!
Email: support@lokahiapp.com
Response Time: We typically respond within 24-48 hours
When contacting support, please include:
- Your account email address
- Device type and OS version
- App version
- Detailed description of the issue
- Screenshots (if applicable)
Report a Problem
If you encounter inappropriate content, suspicious activity, or have concerns about an event or user, please report it immediately through the app or contact us directly.